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- 57. BA Improving Inflight Customer Service with iPads
A select number of British Airways cabin crew are currently testing the iPad. The iPads enable cabin crew to have prior awareness of customer preferences and a greater understanding of each customer’s previous travel arrangements, allowing them to offer a more bespoke, personalised service.
- 58. Iberia Joins JAL, BA and Finnair in Joint Business on Flights Between Europe and Japan
Iberia has joined Japan Airlines, British Airways and Finnair in their joint business between Europe and Japan. The move means that the four airlines will share revenue and cooperate on scheduling and pricing between Japan and Europe, providing customers with more flexible routing options. Last August Japanese regulators gave approval to the airlines' plans to include Iberia in the
- 59. BA’s New Lounge at Changi Airport First to Feature Concorde Bar
British Airways opens its new, dedicated lounge at Changi Airport Terminal 1 this week, marking the latest milestone in the airline’s Sin$11 billion investment to improve customer experience in the air and on the ground. The lounge is the first location to offer the airline’s new Concorde Bar, a private area available exclusively to First customers. The Concorde Bar features an opu
- 60. Wider Seats Return to BA’s Club Europe
Wider Seats Return to British Airways’ Club Europe. Club Europe customers will continue to benefit from a dedicated Club check-in area, generous hand and checked baggage allowance, access to the Galleries Club lounge, complimentary dining and drinks and fast track immigration through T5.
- 61. British Airways in Singapore launches Price Promise Promotion
British Airways in Singapore launches Price Promise Promotion. British Airways in Singapore has launched a Price Promise promotion. Price Promise enables customers to receive a refund if they find a lower British Airways airfare either online or through a travel agent in Singapore at any time within 24 hours of booking on ba.com.
- 62. British Airways Takes Delivery of First Airbus A350-1000
British Airways has taken delivery of its first Airbus A350-1000. In total, BA has ordered 18 A350-1000s. Iberia, which is also part of IAG, already operates five of the smaller A350-900s.
- 63. Willie Walsh Becomes Chairman of IATA Board of Governors
Willie Walsh, CEO of International Airlines Group (IAG), has succeeded Andres Conesa, CEO of Aeromexico, as Chairman of the IATA Board of Governors (BoG). Walsh, who represents British Airways (BA) on the IATA BoG, takes up his duties immediately for a one-year term until the conclusion of IATA’s 73rd AGM. Alexandre de Juniac, Chairman and CEO of Air France-KLM, will succeed Tony T
- 64. BA to Launch Flights to Austin, Texas
British Airways is to launch direct flights to Austin, Texas, in 2014. Starting in early March 2014 with five flights a week before moving to daily flights on 5 May, the airline’s brand new Boeing 787 Dreamliner with its three-cabin layout, will serve the route to the Texan capital.
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