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225. British Airways Trials Driverless Dollies at London Heathrow
British Airways is currently trialling autonomous, emissions-free baggage vehicles at London Heathrow. BA operates up to 800 flights a day to and from Heathrow, transporting around 75,000 bags back and forth between its baggage halls and aircraft.
226. British Airways Empowers Airport Staff to Solve Issues on the Spot
Following the successful launch of British Airways’ First Contact Resolution Programme at London Heathrow last year, the airline is now rolling the programme out across every airport it operates to around the world. All staff worldwide are now being further empowered to use their skills and initiative to do the right thing for any customer at that moment.
227. British Airways Takes Delivery of First Airbus A380
British Airways has become the tenth operator to receive an Airbus A380 after taking delivery of the first of 12 aircraft the airline has on order. BA is the first UK operator of the A380, and will start to deploy its new flagship aircraft on routes from London Heathrow to Los Angeles and Hong Kong.
228. Willie Walsh takes charge at British Airways
Willie Walsh takes charge at British Airways.
229. The White Company to Enhance Service in British Airways’ Club World
British Airways has selected The White Company, a well known British retailer, to supply the bedding and amenity kits in Club World as part of the airline’s £400m customer investment plan.
230. British Airways to Change Terminal at John F. Kennedy Airport
British Airways has confirmed that it will move from Terminal 7 at John F. Kennedy airport to a new location in Terminal 8. The airline is investing in a new, improved terminal alongside American Airlines as part of a significant reinvestment by the Port Authority of New York and New Jersey.
231. British Airways Using VR to Promote Upgrades
British Airways is using virtual reality technology at check-in desks at its home at London Heathrow Terminal 5 to show passengers what it’s like to fly at the front of the aircraft. After taking the 360° tour of the Club World cabin, customers who like the look of the additional space, the lie-flat seat, The White Company bedding and restaurant-style dining can choose to upgrade t
232. British Airways Removes Seats from Two Boeing 777-200s
British Airways has removed the seats and stripped the interiors of two of its grounded Boeing 777-200 fleet so the aircraft can operate as freighters and carry more crucial cargo around the world.

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