Fiji Airways has outlined its plan for a return to
flying once border restrictions ease and travel demand returns.
The Travel Ready programme details the airline’s
commitment to safeguarding the health and safety of its customers
and staff and even includes the creation of a new onboard role of
what the airline has called medically qualified 'Customer Wellness
The Onboard Wellness Champion will manage and maintain
customer wellbeing and safety, and promote wellness through
service interactions to passengers and crew onboard and on the
ground for every flight on the Fiji Airways international network.
Mr. Andre Viljoen, Fiji Airways Managing Director
& CEO said, “Our in-house teams, including our aviation medical
advisor Dr. Rounak Lal, have been working closely with health
authorities and other stakeholders to get Fiji Airways Travel
Ready. We have reviewed all interaction points across the Fiji
Airways Customer Experience, and taken guidance from the World
Health Organisation, IATA and ICAO to draw up enhanced safeguards
for our guests and staff when we resume international flights.”
Facemasks will be mandatory for travel for both
Fiji Airways and Fiji Link customers once international flights
recommence, and passengers are advised to have these prior to arriving
at the airport for the issuance of boarding passes. Customers
must keep their masks on wherever practical throughout their
journey, except small children and those unable to do so.
All customer-facing staff will wear Personal
Protective Equipment (PPEs). This includes sales office, airport
and lounge staff, as well as cabin crew.
Some of the measures and advice for international
customers are as follows:
Customers holding credits will be able to utilise these for future flights on Fiji Airways – right up till
31 December 2021. Bookings using held credits can be done through
the Reservations Centre, and shortly available on Manage Your
Bookings on the website.
Spaced out seating and entry limits will apply at
all Fiji Airways Sales Offices.
Customers are advised to familiarise themselves
with up-to-date information about the entry requirements for their
destinations by visiting the Travel Ready hub on the Fiji Airways
Customers feeling unwell on their day of travel
are strongly advised to not travel, and to rebook travel to a
different day. Unwell customers may be denied boarding at the
All Fiji Airways and Fiji Link aircraft undergo
enhanced deep cleaning daily, which includes ‘fogging’ and wiping
all surfaces with specifically approved disinfectants, which are
effective against a broad spectrum of micro-organisms.
At the Airport:
Customers can expect enhanced health screenings,
including temperature checks physical distancing and spaced out
counters will be practiced throughout most airports, and hand
sanitisers will be available for use.
All checked-in bags will be sanitised before being
loaded onto the aircraft
Boarding will be done by seat-rows (starting from
the rear of the aircraft for Fiji Airways and front of the
aircraft for Fiji Link), to reduce contact between customers.
At the Lounge:
Physical distancing and spaced-out seating will be
practiced through the Fiji Airways Premier Lounge at Nadi
International Airport, and hand sanitisers will be available for
All dining will be offered a la carte.
Other measures will implemented, including
bookings for use of shower facilities.
The in-cabin air in all jet aircraft is filtered
and recirculated through extremely efficient HEPA (High Efficiency
Particulate Arrestors) filters. On average, the in-cabin air
completely changes every 3 minutes. This is a much higher rate of
flow than what people experience in other indoor environments.
Lavatories onboard will be sanitised more
frequently inflight, and high-touch surfaces will be sanitised
after every flight.
Business class customers will continue to enjoy
three-course meals, but they will now be delivered on a single tray.
A simplified meal service for Economy Class will
be delivered in special ‘Food for Thought’ packaging, which
reduces contact between customers and crew. This eco-friendly
packaging will save up to half a million litres of water a year and remove up to two tonnes of plastics
annually from onboard.
Magazines and newspapers will not be available
Customers will receive sanitised headsets in sealed
Business Class amenity kits will include specially
designed facemasks, along with hand gloves and hygiene packs.
In addition to the introduction of medically
qualified Customer Wellness Champions, cabin crew and pilots will
be trained specifically for flight operations in a COVID19 travel
world, including handling of medical issues onboard.
“These are just some of the many measures, actions
and changes that our customers and staff can expect for their
protection. We will continue to be guided by our stakeholders and
health authorities in our efforts. Of course, we remain flexible
and can ramp up measures as necessary or as required by the
countries we operate to. One crucial factor that will be enforced,
but as yet remains unknown, is the entry restrictions or
requirements for Fiji and other destinations on our network. Given
the expected ‘fluid’ nature of COVID19-related border
requirements – including possible quarantine upon arrival – we
encourage all customers to familiarise themselves with what to
expect prior to travel through the Travel Ready hub,” said Mr. Viljoen.
Further safeguards, including more details about
the role of Customer Wellness Champions, are expected to be
revealed in the near future.
Fiji Airways is waiting for approval from authorities
in Fiji and its key international markets before announcing
international flight schedules. Currently, international
flights remain cancelled through the end of July 2020.
Pictures from 2019 Cathay Pacific / HSBC Hong
Pictures from 2018 Cathay Pacific / HSBC Hong Kong Sevens,
Pictures from 2017 Cathay Pacific / HSBC Hong Kong Sevens,
Pictures from 2016 Cathay Pacific / HSBC Hong
Pictures of Cathay Pacific / HSBC Hong Kong Sevens 2015,
Pictures of the Asia Rugby Sevens Olympic Games Qualifier in Hong
Pictures of Singha Thailand Sevens 2015,
Pictures from the 2013 British & Irish Lions Tour in Hong Kong,
Pictures of Hong Kong Sevens 2014,
Pictures of Hong Kong Sevens 2013,
of Chartis Cup 2012 and
Cathay Pacific / HSBC Hong Kong Sevens 2012.