Wed, 9 Oct 2019

Vietnam Airlines to Offer Wi-Fi on Select Flights from 10 October 2019

Beginning 10 October 2019, some Vietnam Airlines passengers will, for the first time, be able to connect to the internet via Wi-Fi.

The inflight Wi-Fi service will initially only be available on some Airbus A350 aircraft on routes between Hanoi and Ho Chi Minh (Saigon), Shanghai, Osaka as well as between Saigon and Osaka, Singapore.

“With the goal of becoming a digital airline, Vietnam Airlines continues to take the lead in adopting information technology to bring customers added service. By providing the first in-flight Wi-Fi service in Vietnam, we hope to bring passengers a brand-new experience and convenience by allowing internet usage during the flight,” said Le Hong Ha - Executive Vice President of Vietnam Airlines.

Vietnam Airlines Boeing 787-8 reg: VN-865. Picture by Steven Howard of Click to enlarge.

Wi-Fi service is best suited for texting purposes through common texting applications such as Viber, iMessage, Messenger, WhatsApp, and so forth, allowing passengers to exchange and access information regularly while on-board.

With prices ranging from US$2.95 - US$29.95, Vietnam Airlines passengers can choose a package based on their desired usage length, and data capacity (up to 80MB). Passengers simply make their selection and pay online via Visa,  MasterCard, American Express, JCB, or Diners Club credit cards once the aircraft completes its ascent. The registered package is valid until the end of the journey and can be used on a variety of device platforms but cannot be used on multiple devices at the same.

To help passengers to identify flights equipped with Wi-Fi service, Vietnam Airlines will notify passengers at the check-in counters, through signage at the aircraft gate, service manuals at the front seat bag on the aircraft, and also through in-flight announcements.

From October to the end of December 2019, as part of the launch of this new service, Vietnam Airlines will offer each passenger 30 minutes of free Wi-Fi use applicable to the in-flight ‘messaging service’ package.

The airline is expected to expand the service to more aircraft in the future.

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