Evolution of Airline Chatbots - Interview
with Jonathan Newman, CCO of ( caravelo (
Exclusive interview with Jonathan Newman, CCO of
( caravelo (.
In this interview, filmed at the IATA Airline
Industry Retailing Symposium 2019 in Bangkok on 30 October 2019, Steven
Howard of TravelNewsAsia.com asks Jonathan to tell us more about
his company, the AIRS2019 event, IATA's accelerator programme,
their new office in Kuala Lumpur, and much more.
Jonathan tells us why ( caravelo ( was attending
the IATA AIR Symposium last month, and what they hoped to get out
of the annual event.
Jonathan explains what his company does,
why he still defines the company as a startup, which airlines they
are currently working with, where they are concentrating their
sales efforts, and what targets they have for 2020 and beyond.
Jonathan also shares his thoughts on
IATA's Accelerator programme, the process they went through, and
what it means to ( carevelo (.
We discuss the evolution of chatbots,
machine learning and which languages pose the biggest challenge,
how chatbots can help airlines increase revenue and decrease
costs, what are the most common questions being asked to chatbots,
whether chatbots can replace service centres, and why ( caravelo
('s clients seem to be mainly low cost airlines, rather then
legacy airlines, at the moment.
Jonathan also tells us why they chose Kuala
Lumpur for their first regional office, who will be in charge of
the office and how many people they expect to be working there
within the next year, or so. All that and much, much more in the
HD video and podcast below.
Evolution of Airline Chatbots - Interview with Jonathan Newman, CCO of ( caravelo (