TravelNewsAsia.com
Tue, 16 May 2017

Delta Installing Self-Service Bag Drop at Minneapolis-St. Paul International Airport

Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to check their own bags.

One machine will be equipped with facial recognition technology to match customers with their passport photos.

“We expect this investment and new process to save customers time,” said Gareth Joyce, Delta’s Senior Vice President – Airport Customer Service and Cargo. “And, since customers can operate the biometric-based bag drop machine independently, we see a future where Delta agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service.”

The airline’s introduction of self-service bag drops and facial-recognition technology is a natural next step in its work to streamline airport processes and is complimented by Delta's radio frequency identification technology.

Delta's Self Service Bag Drop

Previous self-service innovations like ticketing kiosks and check-in via the Fly Delta Mobile app have transformed congested lobby areas and drastically improved customer satisfaction scores.

Delta has also worked with the Transportation Security Administration to implement the first automated screening lanes in the U.S. at the Hartsfield-Jackson Atlanta International Airport.

Other innovations include developing an app that helps pilots avoid turbulence for a more comfortable flight, launching interactive airport wayfinding maps on the FlyDelta mobile app and strategically enhancing its boarding process.

“This is the next step in curating an airport experience that integrates thoughtful innovation from start to finish,” Joyce said. “We’re making travel easier than ever for our customers and continuing to deliver a leading customer experience.”

The airline will collect customer feedback during the trial and run process analyses to ensure that this lobby enhancement improves the overall customer experience.

 Studies have found that self-service bag drops have the potential to process twice as many customers per hour.

See other recent news regarding: Delta, Self-Service, Baggage.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Latest Travel News
Advertising
Advertising
Copyright © 1997-2018 TravelNewsAsia.com