The Bay Hotel in Singapore has launched a new
mobile phone check-in and checkout service.
The new technology named QIKINN, and provided by
UbiQ Global Solutions, enables guest communications via SMS and
browser before they even arrive at the hotel. The system includes
the following services: mobile check-in and check-out, HTML
confirmation messages, as well as addressing guests’ concerns and
“Being ahead of the curve in technology is our
way of improving work processes and operation flows, empowering
and enabling us to offer even better levels of service and value
to our guests,” said Mr Philip Cyril Raj, General Manager of Bay Hotel Singapore.
“SPRING Singapore’s Customer-centric
Initiative Funding Scheme has allowed us to benefit from the support, defraying part of the project costs relating to the
QIKINN technology adoption. This will certainly help us in establishing our competitive edge in today’s hospitality sector.”
Guests can also opt to check-out
from the QIKINN system at their own convenience and have their
personal information uploaded to the hotel system for future
retrieval in the comfort of their home or in the office. The hotel
maintains all copies of the folios of the guests’ past stays
online, allowing them to have an archive of all their hotel stays
and also to print them when needed.
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