Bay Hotel Singapore Launches Mobile Check-In Service

The Bay Hotel in Singapore has launched a new mobile phone check-in and checkout service.

The new technology named QIKINN, and provided by UbiQ Global Solutions, enables guest communications via SMS and browser before they even arrive at the hotel. The system includes the following services: mobile check-in and check-out, HTML confirmation messages, as well as addressing guests’ concerns and preferences.

“Being ahead of the curve in technology is our way of improving work processes and operation flows, empowering and enabling us to offer even better levels of service and value to our guests,” said Mr Philip Cyril Raj, General Manager of Bay Hotel Singapore. “SPRING Singapore’s Customer-centric Initiative Funding Scheme has allowed us to benefit from the support, defraying part of the project costs relating to the QIKINN technology adoption. This will certainly help us in establishing our competitive edge in today’s hospitality sector.”

Guests can also opt to check-out from the QIKINN system at their own convenience and have their personal information uploaded to the hotel system for future retrieval in the comfort of their home or in the office. The hotel maintains all copies of the folios of the guests’ past stays online, allowing them to have an archive of all their hotel stays and also to print them when needed.

See also: VingCard Elsafe Partners BMW for New Mobile Hotel Booking Solution

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