The Luxe Manor’s Chief Concierge Earns Golden Key Award

The Chief Concierge at The Luxe Manor in Hong Kong, Mr Terence Yip, has been honoured with the Golden Key Award – the highest accolade the international travel industry can bestow to a concierge.

Presented by The Society of The Golden Keys of Hong Kong, the award is the validation Mr Yip has received in recognition of the distinguished service for which he is renowned during the last 2 years.

A 24-year veteran of the travel industry, Mr Yip joined The Luxe Manor in March 2010 as Concierge Manager advancing to become Chief Concierge in March 2011.

Prior to moving to the hotel, he worked at the Harbour Grand Kowloon (formerly Harbour Plaza Hong Kong) and the Four Seasons Hong Kong as a Guest Supervisor and as Duty Manager at The Venetian Macau.

“Terence is one of the true star’s of our hotel!” said Group General Manager Mr George Wang. “Everyone at The Luxe Manor takes great pleasure in congratulating Terence on his great accomplishment. In always “going the extra mile” to be courteous, helpful and offering visitors insightful tourist knowledge, Terence’s pride in his profession and passion for his guests always shines through. His experience and attitude has proved especially useful in the recent mounting of our new personalized Touch guest satisfaction initiative.”

Established in 1929, The Society of the Golden Keys is headquartered at the “Union Internationale des Concierges Hotels” in France and now has over 3,000 members covering some 50 countries worldwide. Membership is open to any Concierge of at least five years’ experience in a hotel of good standing and be proposed and seconded by two active members of the association.

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