Shangri-La Hotels and Resorts appoints Karen Gray Director of Sales and Marketing, North America

Shangri-La Hotels and Resorts announces the appointment of Karen Gray as  director of sales and marketing for North America. Gray, who joined the company October 7, will be responsible for the sales, marketing and reservations activities of Shangri-La's North American regional sales offices.

Based in the Asian luxury hotel group's regional sales office in Los Angeles, she will drive efforts to establish Shangri-La as the first choice for business and leisure travelers from the United States and Canada. Her responsibilities include overseeing the group's promotions, tradeshows and sales events in North America and managing a team of 12 based in the New York and Los Angeles regional sales offices. Gray reports to Austin Frost,  director of sales and marketing for Europe, Middle East, North America and Australia.

Prior to her appointment, Gray spent 11 years as director of sales and marketing ? national sales office for Hyatt Hotels & Resorts. She also formerly directed regional sales at Loews Hotels.

With 38 hotels and almost 20,000 rooms in Asia, Shangri-La operates hotels in the Chinese Mainland, Fiji, Hong Kong SAR, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Taiwan and Thailand.