NOVOTEL BANGKOK ON SIAM SQUARE SETS NEW STANDARD FOR ASIAN HOTEL INDUSTRY

Named ‘Best Company of the Year 2000’, first hotel with ISO 9001 in Asia

Novotel Bangkok on Siam Square has been awarded ISO 9001 (version 2000) certification in recognition of the hotel’s continuous improvement to its quality management system.

This is first time Bureau Veritas Quality International (BVQI) has awarded an Asian-based hotel the designation, and it is the first Accor member hotel in the group to be recognised for this achievement.

For the hotel it means quality, efficiency, productivity and profitability can be closely monitored and a continued improvement process ensures service standards are maintained General Manager, Mr Edward Mirza, said.

“The ISO is customer focused, and though Novotel Bangkok’s various services and products, including rooms division, finance, maintenance, food and beverage services, training, administration and communication, the hotel must maintain these standards to pass it’s twice annual reassessments.

“ISO is a clear, well-defined process to practice our values and quality objectives. It gives us the means and the tools, in the form of policies, procedures, and training to assess and evaluate what we do and how we do it,” he added.

Each of the hotel’s 560 employees average 72 hours of training per annum. The hotel has recently selected another director to attend a training programme in Academy Accor, Paris. Four Thai staff members have participated in the company’s extensive Certified Training Programme at a cost of more than US$65,000.

The property was also given The Company of the Year 2000 Award by the Thai Society Foundation, an organisation under the auspices of the Royal Thai Family. In conjunction with Unicef’s Career Development Project, the Novotel Bangkok aims to help disadvantaged rural teenagers by improving their career opportunities through work placement and training programme.

The Novotel Bangkok on Siam Square was the first to receive verification from the Bangkok Metropolitan Authority for the excellent standard of its wastewater treatment and recycling facilities.

It has also established a foundation to aid handicapped children and last year presented HM Princess Soamsawale a fund totalling 380,000 baht (US$9,000) to help children infected with HIV/AIDS.