THAI's Provincial Station Services Department (Chiang Mai) & G.S.E. Maintenance Services Department Awarded ISO 9002 Certification

Thai Airways International's Provincial Station Services Department (Chiang Mai) and G.S.E. Maintenance Services Department were awarded ISO 9002 certification from RW Tuv Institution Germany. Mr. Bhisit Kuslasayanon, THAI's President, and Mr. Charnchai Surassanant, THAI's Vice President Ground Customer Services were present on behalf of THAI to receive the certificate. The National Science Development and Technology Institution of Thailand acted as advisor of ISO auditing process.

"It is our priority to maximize customer satisfaction, human resource development, and create awareness of effective service among staff. THAI has also continued to adopt and apply appropriate technology to further develop service according to THAI's quality systems," said Mr. Bhisit Kuslasayanon.

THAI has extended the implementation of ISO standard to the Provincial Station Services Department (Chiang Mai) and G.S.E. Maintenance Services Department.

The Provincial Station Services Department began to implement the ISO9000 program in February 2000, where Chiang Mai was the first station selected for the program. The Chiang Mai station officially entered the ISO 9002 program on 4 August 2000, and was awarded ISO 9002 certification from RW Tuv Institution during the last auditing process, which took place during 18-19 December 2000.

The G.S.E. Services Department began to implement the ISO9002 program towards the end of December 1999, and officially entered the ISO 9002 program on 20 April 2000. The department was awarded ISO 9002 certification from RW Tuv Institution on 16 November 2000.

Other departments of Thai Airways International, which have been awarded ISO9002 certification included Catering, Technical, Ground Services, and Cargo. THAI's Flight Operations Department and General Administration Department have been awarded ISO9001 certification, and Head Office was awarded ISO14001 certification.