Hertz UAE reinforces Quality Service through new Training Programme

Travel News Asia 8 November 2004

Staff at Hertz UAE have taken part in a comprehensive two, two day modules after a UK based training consultancy was drafted in to undertake seminars for new and existing staff on the finer points of quality customer service.

Sales staff went through an interactive programme, designed by Pursuit NHA, covering such topics as customer service skills, customer service techniques and time management.

The programme, which was tailor-made to Hertz UAEs market segment, is part of Hertzs ongoing investment in quality training and education for its ever-expanding team.

Customer service and efficiency seem to be hot topics here in Dubai and training is traditionally given in-house, if any is given at all, said David ODonnell a partner at Pursuit NHA. Sourcing out training to a company such as ours brings staff into contact with the latest thinking and knowledge in working practices and encourages them to build on their own abilities for an improved performance.

Structured training has two benefits for our business, said Bob Farrow, general manager Hertz UAE. He continued, It ensures that our customers are met by a highly professional and dynamic response whenever they interact with our company and it also stimulates our staff reinforcing their commitment and passion for what they do. Using a tailor-made programme such as the one designed for our business by Pursuit NHA is a cost effective and high impact way of achieving customer and staff satisfaction.

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