KLM Doubles Self-Service check-in Capacity at Schipol

Starting today, KLM's self-service check-in machines and baggage drop-off points at Amsterdam Airport Schiphol will double in number. Check-in counters rows 11 and 12, located in Departure Hall 2, have now been replaced by twenty new self-service check-in machines and twelve new baggage drop-off points. As a result of this expansion, 50% of KLM Royal Dutch Airlines' check-in capacity is now self-service.

Average self-service usage in the Netherlands amounts to about 30%, this is expected to grow to 50% in the next half-year.

As of today, passengers carrying an electronic ticket can check in on the Internet a minimum of 30 hours prior to departure. They can also choose their own seat and print out their own boarding passes. Passengers who have not checked in by Internet or who are carrying conventional paper tickets can also check themselves in using the self-service check-in machines.

If they only have carry-on luggage, passengers who have checked in can proceed directly to their gates. Passengers with baggage for the hold must first hand it in at a baggage drop-off point before continuing on. Staff will check their travel documents quickly at the drop-off point while their baggage is being processed.