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Snook named Senior Vice President Customer Service for American Eagle

Travel News Asia 29 January 2004

American Eagle has appointed Jon Snook as the Senior Vice President of Customer Service for the airline, effective immediately. In his new role, Jon will have responsibility for all of Eagles airport operations, 4,000 Customer Service, Field Service, Ground Support and Ramp employees as well as the carriers 1,300 flight attendants.

"Jon is an energetic leader and a great communicator with an extensive background in aviation," said American Eagle President Peter Bowler. "Im delighted to have someone with his depth and breadth of experience in this role. His appointment emphasizes the importance of good customer service to our passengers."

Snook started his career in the aviation business with Plane Cargo Ltd., joining American as an airport agent in 1986. Since then, he has held a series of progressively responsible roles at AA in Airport Services, Reservations and Sales, including Managing DirectorAAHolidays; Managing DirectorSales and Marketing, Europe, Middle East and Africa; and Managing DirectorAlliance Planning. Most recently, Snook served as the Regional Managing DirectorCentral Division, leading a significant component of Americans Customer Service team.

Snook and his wife, Anette, live in Southlake, Texas, with their two children, Julia and Toby.

In other organizational changes, Stan Henderson, who, until May 2003 served as Senior Vice President of Customer Service, will add to his current responsibilities as Chief Operations Officer the leadership of the companys Flight and System Operations Control (SOC) departments.

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