Marriott Upgrades Bonvoy App for iOS

Marriott Bonvoy has redesigned its mobile app.

The app now features new travel shopping options, more personalized recommendations and access to more of Marriott’s deals, as well as destination tours and activities.

The app also makes it easier for guests to choose a contactless option for check-in and check-out, easy access to mobile keys, and the ability to request services and amenities via chat and mobile requests.

“The enhanced Marriott Bonvoy Mobile app is a must-have travel companion. It simplifies the travel planning process, allows for the most frictionless experience before and during your stay and gets smarter the more you interact with it,” said Leigh Zarelli, Senior Vice President Digital, Marriott International. “Only the Marriott Bonvoy Mobile app offers travelers so much whether it is the breadth of global accommodations - from 7,500 hotels among our 30 brands to home rentals - destination experiences and relevant and customizable content for travel inspiration. Through tailored, displayed offers, members can learn how to earn hundreds of thousands of points just by booking stays, or going about their daily lives’ grocery shopping, ordering takeout or buying items for their home.”

What’s new on the Marriott Bonvoy mobile app:

- New Shopping and Booking Options: Homes & Villas by Marriott International home rentals, Work Anywhere with Marriott Bonvoy day, stay and play passes and Marriott Bonvoy Tours & Activities are all now available through in-app browsing. By booking via the app, guests are guaranteed the lowest rate available and is one of the ways members can earn points and receive on-property benefits during stays.

- More Customization During the Stay: Improvements and additions to mobile requests and mobile key enable members to get more from their experience and choose to minimize contact and better maintain social distance.

- Mobile Key, available at over 4000 properties and is now accessible on the home screen once checked-in. Making it easy to skip the desk and minimize social interactions.

- Mobile Requests now contains more one-touch-buttons so users can order a crib, shoeshine, and dry cleaning, along with bath towels, pillows, bath products and more, as well as the ability to chat directly with hotel staff.

- Making it Easier for Members to Earn Points: Members can capitalize on points promotions relevant to them on the home screen and their account page. This provides members with easy to access, tailored Marriott Bonvoy American Express and Chase limited time offers, as well as access to points promotions with Eat Around Town and Hertz.

- Increased Functionality for Non-Members: While nearly a million people used the app to become members in 2020, those not ready to join for free can still search and book stays easier than before.

- Updated Searching & Booking with New, Dynamic Map: Users can search and book accommodations by hotel brand, destination, price or points needed for a free night’s stay.

 More Improvements for the Frequent App Users:

- Updated Marriott Bonvoy account profile page highlighting personalized promotions, on-property benefits to take advantage of during stays and full account activity.

- Member numbers can be copied and pasted onto other web-based forms.

- FaceID and TouchID automatically engages after the first login.

- Room numbers will now appear on the home screen.

An ever-expanding travel program, Marriott Bonvoy connects 30 hotel brands with 7,500 properties located in 132 countries & territories, 20,000 vacation home rentals, and tens of thousands of tours & activities, enabling members many ways to earn and redeem points.

The app is available in seven languages - English, Spanish, French, German, Japanese, Korean, Chinese. Four additional languages will be added later this year including Italian (April), Russian (May), Portuguese (June) and Arabic (August).

The improved app experience launches first on Apple’s iOS operating system, which Marriott says accounts for most Marriott Bonvoy app users, followed the Android operating system later this year.

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