Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Mon, 24 August 2020

Air New Zealand Outlines Measures Taken in Fight Against COVID19

After an Air New Zealand stewardess was accused of breaking Level 3 lockdown restrictions last week, the airline has outlined all the precautions it is taking to protect the people of New Zealand in its fight against COVID19.

Air New Zealand Chief Executive Officer, Greg Foran, said, "We understand the government is considering options for improvements to their current testing regime and we are completely supportive of this. The protocols we currently have in place to prevent staff from contracting COVID19 have been established in conjunction with the Ministry of Health. We know these have been working because since early April, we haven't had a case of COVID19 in the airline. However, we acknowledge that all systems and processes should be regularly reviewed, and we are committed to working with government to do even more to protect our staff, customers and New Zealanders from COVID19."

Air New Zealand currently takes different measures on different flights, depending on whether the destination is deemed low, medium or high risk:

Air New Zealand Boeing 787-9 Dreamliner reg: ZK-NZK. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

On all flights

Crew wear masks and gloves when interacting with passengers; and
Crew wear full PPE when dealing with unwell passengers.

For medium risk layovers, including Narita, Hong Kong, Shanghai:

Air crew wear masks and gloves when moving through the terminal;
Air crew use private crew transport to hotels, not mixing with other passengers;
Air crew isolate in hotels, limiting trips outside to 1hr per 24-hour period;
Air crew are not allowed to use the hotel gym or pool while on layover; and
Air crew are not allowed to meet with other crew while on layover.

For high risk layovers San Francisco and Los Angeles:

Air crew wear masks and gloves when moving through the terminal;
Air crew use private crew transport to hotels, not mixing with other passengers;
Air crew isolate in hotels for duration of layover;
Air crew are not allowed to use the hotel gym or pool while on layover;
Air crew are not allowed to meet with other crew while on layover;
All food must be delivered to rooms; and
On return home, air crew must isolate for 48 hours, complete a COVID19 test, then isolate until test results are known.

Additional measures

In addition to the Ministry of Health measures outlined above, Air New Zealand has also put in place a range of its own measures, including:

Segregating A320 crew so they do not operate both internationally and domestically;

Cleaning the aircraft with antiviral products approved for use by aircraft manufacturers and the WHO;

Providing hand sanitiser on board and in airports for customer use;

Requiring passengers on board domestic and international services to wear masks, replaced every 3-4 hours on long haul flights;

Ensuring aircrew have multiple channels through which to raise concerns; and

Strongly encouraging Auckland Airport-based staff to be tested in response to the recent outbreak in Auckland. This has resulted in huge numbers of staff presenting for voluntary tests.

In addition to the New Zealand Government's requirements, several international destinations require COVID-19 testing of aircrew before departure, on arrival, or both. This includes prior to operating flights to Hong Kong, China and Samoa.

"Tackling COVID19 is a team effort and we want to ensure we're doing our part to help minimise the spread and keep our communities safe," said Mr Foran. "It's fair to say our pilots and cabin crew have borne the brunt of the impact of COVID19, on a very personal level. This has tremendous impact on their everyday life and wellbeing. As does having to self-isolate back at home upon returning from higher risk destinations. This causes disconnection from family, friends and everyday activities. To be clear, most of our international destinations have strict protocols in place to ensure crew are not exposed to COVID19 during their layover. Any crew who are symptomatic, or who have had to break isolation offshore to seek medical attention, for example, must enter quarantine on return to New Zealand. Our crew take their responsibility of keeping themselves, their colleagues and our customers safe very seriously. We stand with them and appreciate what they are doing to return people to their homes and get our economy moving again."

See latest Travel News, Video Interviews, Podcasts and other news regarding: COVID19, Air New Zealand, Cabin Crew.

Headlines: Aarhus Sea Rangers in Denmark - Interview with Niels K. Nielsen, Head of Guides  IHG Signs Crowne Plaza Hotel in Dehradun, India  Air Astana and Neos Sign MOU on Strategic Partnership  Fiji Airways to Use Assaia's TurnaroundControl Solution  AirX Signs LOI with Eve For Up To 50 eVTOL Aircraft  Executive Changes as bp Simplifies Organisational Structure  Thai AirAsia to Launch Daily Flights Between Suvarnabhumi and Hat Yai  Lufthansa's Brand New Long-Haul Allegris Cabin to Enter Service on 1 May  Bangkok Airways Extends Partnership with Sabre  IHG Expanding Garner Hotels Midscale Conversion Brand to More Countries  CWT Expands Access to Finnair NDC Content in Finland and the Nordics  Tourism Malaysia Extends Data and Market Intelligence Agreement with Travelport  Rajiv Bhatia Joins Sabre as Executive Director - Asia Pacific Market Expansion  Copenhagen Home to First Fairfield by Marriott Hotel in Europe  Hawaiian Airlines' New Flagship Aircraft Enters Service  Travelodge Opens Fourth Hotel in Seoul, South Korea  Sabre Partners South Korean OTA, InterparkTriple  British Airways Upgrading Weather Data Available to Pilots and Flight Planning Teams  Air Astana Increases Flights and Resumes Services to Select Destinations  Jean-Marie Le Gall Appointed General Manager of The Woodward Hotel in Geneva, Switzerland  IHG Signs Second Kimpton Hotel in Portugal  Scoot Takes Delivery of First of Nine E190-E2 Aircraft from Azorra  Finnair Updates Summer 2025 Flight Schedule  Delta Air Lines Launches Thrice Weekly Munich - New York JFK Flights  Japan Coast Guard to Expand Fleet with Three Airbus H225 Helicopters  EL AL to Implement NetLine/Ops ++  Sabre to Upgrade Japanese Hotel Company's Distribution and Retailing Strategy  Air Astana Upgrades Safety Training with CEET and RFFT Simulators in Astana, Kazakhstan  Dean Dimitriou Returns to The Murray Hong Kong as Hotel General Manager  ASM Global Appoints Matthew Lazarus-Hall as EVP Entertainment & Content  Thai Lion Air Launches Bangkok - Kochi Flights; Appoints Çelebi as Ground Handler  Onyx Hospitality Signs Shama Serviced Apartments in Rayong, Thailand  AirAsia X to Resume Flights Between Kuala Lumpur and Changsha, China  IndiGo to Launch Kozhikode - Kochi - Agatti Flights  Neste Supplying Emirates with SAF at Amsterdam Schiphol Airport; Changi Next  Amadeus Completes Acquisition of Vision-Box  AirJapan Enhances Operations with Radixx PSS  New Zealand Men and Women Win Final Sevens Tournament at Hong Kong Stadium  Korean Air to Operate Seasonal Charter Flights Between Seoul Incheon and Taichung, Taiwan  Pegasus Airlines Launches Flights Between Ankara and Lisbon, Portugal  Smiths Detection Appoints Jerome de Chassey as President  AirAsia X Resumes Flights Between Kuala Lumpur and Xi'an, China  Cathay Cargo Resumes Freighter Flights from Saigon, Vietnam  SITA Publishes White Paper on Role of Biometrics in Air Travel  Cheval Collection Expands Global Hotel Alliance's Portfolio to Serviced Apartments  Langham Rebrands Hotel in Foshan, China  Aviation: International Passenger Demand Up 26.3%; Asia Pacific Airlines Report 53.2% Increase  International Air Cargo Demand Up 12.4% in February 2024; Capacity Up 16%  L'Occitane Group Appoints Green Yip as Regional MD - Travel Retail Asia Pacific  Le Bristol Paris Appoints Arnaud Faye as Executive Chef  Chris Kemlo Appointed General Manager of The Calile Hotel in Brisbane, Australia  Sabre Space Roadshow to Take Place in Delhi and Mumbai, India  Malaysia Airlines and IndiGo to Codeshare  Accor Expands Portfolio with 22 Hotels in Japan  Hong Kong Airlines Resumes Flights to Kagoshima, Japan  FlyArystan Receives AOC from Aviation Administration of Kazakhstan  Marriott Opens Resort on Perhentian Keci Island in Terengganu, Malaysia  AirAsia Malaysia Resumes Kuching - Penang and Kota Kinabalu - Penang Flights  Hong Kong Stadium Prepares for Final Sevens; International Fans Buy Over 40% of Tickets  ExecuJet Opens New MRO Facility at Subang Airport Near Kuala Lumpur, Malaysia  Michelle Freyre to Join United Airlines' Board of Directors  Lloyd's Inn Kuala Lumpur to Open 1 April  Korean Air Unveils New Maintenance, Aerospace, Cargo and Ground Handling Uniforms  SalamAir to Launch Flights Between Muscat and Tirana, Albania  IHG Unveils New Staybridge, Candlewood and Atwell Suites Prototypes in USA  DHL Aviation Extends Partnership with Worldwide Flight Services in France  United Airlines Installing Larger Overhead Bins on Embraer E175 Fleet  Not Everyone Wants to Use an App; Bonza Enhances Booking Options with Website  Amadeus Expands Travel4Impact Globally; Applications Open Until 30 April  Asia Pacific Airlines Carried 27 Million Int. Passengers in February; Cargo Demand Up 10.2%  Aris Maroulis Joins TUMI as Vice President Asia-Pacific and the Middle East  AirAsia Malaysia to Resume Flights Between Kuala Lumpur and Vientiane, Laos  First Courtyard by Marriott Hotel in Western Australia Opens in Murdoch, Perth  Qantas Appoints Nick McGlynn as Executive Vice President - Asia  HotelREZ Renews Partnership with Sabre Hospitality  Marlon Abeyakoon Appointed GM of NH Collection Maldives Havodda Hotel  Amex GBT Signs Deal to Buy CWT  Korean Air Connects Cargo Booking System with DHL Global Forwarding  Sean Seah Returns to Langham as Senior Vice President - Strategy, Technology and Innovation  Radisson Targets 25 Hotels in Morocco by 2030; Expands Role of Erwan Garnier  Airbus to Enhance Cybersecurity Capabilities with Infodas Acquisition  Mandarin Oriental Exclusive Homes Adds 16-Bedroom Chateau in France to Portfolio  Korean Air to Order 33 Airbus A350 Aircraft  AAPA to Host Turboprop Safety Conference in Kuala Lumpur, Malaysia  Nassau, Bahamas to Host Routes Americas 2025 in February  FlyAngola Appoints APG as Offline GSA in Portugal  AirAsia Cambodia Prepares for Take Off  Alex Schellenberger Joins Mandarin Oriental as Senior Vice President Brand  Ethiopian Airlines Opens E-Commerce Logistics Facility at Bole Addis Ababa Airport  Routes Americas 2024 Taking Place in Bogota, Colombia  Air Botswana Appoints APG as GSA in 16 Markets  Korean Air to Resume More Flights; Increase Services to Select Destinations  WestJet Appoints APG as Representative in South Korea; Airline to Launch YYC-ICN Flights in May  Courtyard by Marriott Hotel Opens in Fukui, Japan  Rolls-Royce to Expand Engine Build and Services Capacity in UK and Germany  United Airlines to Launch Los Angeles - Shanghai Flights; Increase LAX - HKG Service  Nine Exclusive HD Video Interviews from Routes Asia 2024 in Langkawi, Malaysia  AirAsia X Launches Direct Flights Between Kuala Lumpur and Almaty, Kazakhstan  Singapore Airlines Revamps Premium Economy Class with New Menu and Amenity Kit  Amadeus Completes Acquisition of Voxel  Minor to Rebrand NH Museum Quarter Hotel in Amsterdam, Netherlands  U-Tapao Airport (UTP) in Rayong / Pattaya, Thailand - HD Video Interview with Ampika Chadawong  IndiGo to Launch Flights Between Mumbai and Colombo, Sri Lanka  Perth Airport (PER) in Western Australia - HD Video Interview with Stephanie Juszkiewicz  China Airlines to Launch Flights Between Taipei and Seattle, USA  TUMI Launches Capsule Collection in Partnership with NEOM McLaren Extreme E Team  AirAsia Malaysia to Resume Flights Between Kuala Lumpur and Pattaya, Thailand  Thai Airways to Launch Flights from Bangkok to Colombo, Kochi and Perth  Munich Airport (MUC) in Bavaria, Germany - HD Video Interview with Michael Haeffner  Japan Tourism, World Expo 2025 and Japan Expo 2025 - HD Video Interview with Akira Watabe of JNTO  BBN Airlines Indonesia Receives Additional AOC from DGCA  Vietnam Airlines to Launch Flights from HAN and SGN to Munich Airport in Bavaria, Germany  Sabre Launches Booking Solution for New and Independent Travel Consultants  AirAsia Malaysia Launches A321neo Flights Between Kuala Lumpur and Perth, Australia  Saudi Arabia's Air Connectivity Program - HD Video Interview with Rashed Alshammari, Vice President Commercial  Lui Chong Chee to Succeed Bob Tan as Chairman of the Boards of CapitaLand Ascott Trust  Sabah Tourism Board - HD Video Interview with Julinus Jeffery Jimit, Chief Executive Officer  Berlin Airport (BER) - HD Video Interview with Simon Miller, Senior Manager Market Intelligence  IndiGo to Launch Flights Between Chandigarh and Dharamshala, India  Skyco Partners Airbus; Orders Six H175 Helicopters  Jumeirah Appoints Michael Grieve as Chief Brand Officer  Cam Ranh Airport (CXR) in Nha Trang, Vietnam - HD Video Interview with Le Thi Hong Minh  Mercure Langkawi Pantai Cenang - HD Video Interview with Hotel GM, Jasmine Keh  Courtyard by Marriott Phnom Penh Appoints Lenen Mar Porras as ADOSM  United Confirms Flights to Cebu, Philippines as Airline Expands Network  Jumeirah Soft Opens First Hotel in Saudi Arabia  IHG Signs Two Luxury Hotels in KAFD Riyadh, Saudi Arabia  Qatar Airways' NDC Content Now Available on Travelport+  Estelle Vassallo Moves to Italy as GM of Anantara Convento di Amalfi Grand Hotel  Aviation: International RPK Up 20.8% in January 2024  Amora Completes Refurbishment and Rebranding of Hotel in Brisbane, Australia  Scoot Unveils Embraer E190-E2 Routes  IndiGo to Launch Flights from Jagdalpur to Hyderabad and Raipur  Thailand Travel Mart Plus (TTM+) 2024 Opens Online Registration for Buyers and Sellers  9 Exclusive Video Interviews with VIPs at ASEAN Tourism Forum 2024 in Vientiane, Laos  8 NTO Press Conferences from the ASEAN Tourism Forum 2024 in Vientiane, Laos  13 Exclusive HD Video Interviews from World Travel Market 2023 in London, England  5 Exclusive HD Video Interviews from APG World Connect 2023 in Monaco, France  15 Exclusive HD Video Interviews from Routes World 2023 in Istanbul, Türkiye  Electric Airport Taxis at Almaty Airport in Kazakhstan - Video Interview with Co-Founder  Pictures from Miss International Queen 2023 Transgender Beauty Pageant in Pattaya, Thailand  Exclusive Video Interviews with 17 Miss International Queen 2023 Contestants  Living With One Eye - Six Years On by Steven Howard  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS Feed - Travel Industry News  Ticker - Travel Industry News  Travel Industry News Archives  Travel Trade Shows  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Subscribe to our Travel Industry News RSS Feed Travel Industry News RSS Feed from TravelNewsAsia.com. To do that in Outlook, right-click the RSS Feeds folder, select Add a New RSS Feed, enter the URL of our RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml and click Add. The feed can also be used to add the headlines to your website or channel via a customisable applet. Have questions? Please read our Travel News FAQ. Thank you.

     
Advertising
Advertising
Copyright © 1997-2024 TravelNewsAsia.com