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Tue, 17 March 2020

Thai Airways Updates Flexible Fare Rules on Tickets Booked in UK and Ireland

Thai Airways has amended its Flexible Fare Rules policy to include all new and existing bookings for departures from the UK and Ireland to any Thai Airways or Thai Smile worldwide destination.

The more flexible policy means that Thai Airways will now waive the applicable change fees for bookings should passengers wish to postpone their trip, with immediate effect.

Passengers have the option to change their flight date up to 15 December 2020, subject to availability. Some important terms and conditions apply:

Thai Airways Airbus A350 reg: HS-THE. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

The waiver of change fees is valid for bookings made in the UK and Ireland for departures from any UK and Ireland airport;

Travel can be rebooked from now up to 15 December 2020;

A fare difference may apply subject to booking class availability on the rebooked itinerary;

Rebooking may only be possible if the same fare type as indicated on ticket conditions is available. If the change to a higher fare type is needed, passengers may need to pay the fare difference;

Applicable refund fees will apply as per the ticket conditions;

This rule does not replace the existing policies for destinations in China; and

This policy is not retroactive.

Please note that if you have booked through a travel agent, you will need to contact them directly for any changes and not Thai Airways.

If you booked through Thai Airways' website, the reservations team can be reached on 0330 400 4022 (this is an UK number, international or long distance charges may apply depending on where you are calling from) or  by email: reservations@thaiairways.co.uk.

In a statement issued on Monday, Thai Airways UK said, "Due to the high volume of calls and emails our reservation teams are receiving, the response and waiting time is longer than usual. We kindly ask you to only contact us if your flight is departing within the next 72 hours so we can assist passengers with urgent requests. Thank you for your patience and understanding."

See latest Travel News, Interviews, Podcasts and other news regarding: Thai Airways, Khon Kaen, Ku Ka Sing, Sisaket, Ubon Roi-Et.

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