Airbnb Hosts in Thailand Required to Implement 5-Step Cleaning Process

Airbnb hosts and guests in Thailand are now required to follow the company’s COVID19 Safety Practices which include wearing a mask, practicing social distancing, and, for hosts and their teams, implementing the five-step enhanced cleaning process by 20 November.

Airbnb has consulted with the Thai Ministry of Public Health’s Department of Health and recently held a joint discussion with Airbnb hosts to share best practices for cleanliness in Thailand’s home sharing industry.

Dr. Buncha Khakhong, Deputy Director General of the Department of Health, Ministry of Public Health, said, "The Department of Health has always looked for ways to prevent the spread of COVID19 in Thailand. We have found that Airbnb's cleaning guidelines go above and beyond Thailand's standards and we have collaborated with them to further ensure that the standards take into account local needs. We believe maintaining a high standard when it comes to cleaning and sanitation is key to building trust between hosts and guests, and the Department of Health is pleased to see Airbnb maintain robust cleaning guidelines for everyone to follow. We encourage all Airbnb hosts in Thailand to apply this standard and help to make Thailand a safe country for everyone."

Following the consultation with the Department of Health, a number of specific recommendations for short term rental accommodation in Thailand have been shared with Thailand hosts.

The Department of Health recommends hosts to use disinfectants at 70% alcohol concentration, frequently clean their spaces with special attention on amenities such as pools, ensure guests wear masks, and maintain social distancing of at least 1 meter in common areas. The department’s full list of recommendations have been made available to all Thailand hosts on Airbnb’s website.

All hosts in Thailand can now access the enhanced cleaning educational materials in Thai through the Resource Center, including a Quick Start Guide and Cleaning Handbook. These local resources offer guidance on the use of personal protective equipment, how to clean every room in a home, what to sanitize, and what supplies to have on hand. The new resources also include expert-backed health and safety guidelines on mask-wearing and social distancing.

In addition to cleaning standards for homes, Airbnb is also offering new safety and cleaning initiatives for in-person Experiences in countries and regions where these activities have reopened, based on guidance from local governments and health experts. These guidelines include requiring all hosts and guests wear face coverings, limiting group size, and maintaining social distancing. For experiences conducted in a private space, hosts are also required to follow an enhanced cleaning protocol.

“In a post-COVID world, maintaining high standards of health and hygiene is of utmost importance to us as a critical step in restoring traveller confidence,” said Amanpreet Bajaj, General Manager (India, Southeast Asia, Hong Kong and Taiwan), Airbnb. “By following the enhanced cleaning protocol, our hosts in Thailand are taking significant steps toward protecting themselves, their guests and the communities in which they live. We are looking forward to further collaborating with local governments, medical experts and other authorities to ensure a consistent approach that would help support the recovery of Thailand’s tourism industry.”

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