American Airlines Appoints Alice Curry as Vice President of Customer Care

American Airlines has appointed Alice Curry as Vice President of Customer Care.

Alice succeeds Jon Carlo Gulbranson who has been appointed as Vice President of Operations and Crew Performance.

Alice will lead a team of 7,500 global professionals and will report to Kerry Philipovitch, Senior Vice President of Customer Experience.

Alice began her career with American in Revenue Management in 1996. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining.

Most recently, she served as Managing Director of Customer Loyalty and Insights, where she was responsible for leading American Airlines AAdvantage program.

“Alice’s extensive experience across American, combined with her passion for customer service, drive for continuous improvement and support for American’s team members, make her the perfect fit for this critical role,” Kerry said. “As we head toward the peak summer travel period, our customers and team members will benefit from Alice’s leadership and commitment to providing a world-class customer experience.”

Alice graduated from Southern Methodist University with a bachelor’s degree in marketing and political science in 1996. She received a full merit scholarship to Cornell University, where she earned a Master of Business Administration in 2002. She is an advocate for advancing women in the aviation industry and has partnered with the Forté Foundation to expand American’s female leadership pipeline through targeted recruitment efforts.

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