Gold Coast Airport Extends Partnership with
SITA to 2024
Gold Coast Airport has extended its partnership
with global IT provider SITA for passenger and baggage technology
until 2024.
Gold Coast Airport uses SITA AirportConnect
Open, the common-use platform, together with self-service bag drop
and check-in kiosks.
SITA’s
2019 Air Transport IT Insights reveals that investment in
automating the passenger journey is providing a faster, more
pleasant airport experience for staff and passengers. According to the report, airport CIOs
are seeing strong returns on their technology investments with 68%
recording a year-on-year improvement of up to 20% in passenger
satisfaction levels, while 44% saw an increase in average
passenger processing times.
Jay Youlten, SITA Regional Director, North Asia,
and Pacific, said, “Gold Coast Airport is a prime example of how
investment in technology can increase operational efficiency and
satisfaction among passengers. SITA has played a key role in
supporting Gold Coast Airport's growth for many years, with not
only the best-in-class technology, but also a team that truly
understands and supports the airport’s ambitions. We are confident
we’ll match the future demands of this airport, which is 100%
dedicated to delivering an outstanding passenger experience.”
Gold Coast Airport welcomed almost 6.5 million
passengers in FY2019, making it the fifth busiest international
airport in Australia and sixth busiest overall. The airport’s
passenger numbers have steadily risen in recent years and are
expected to more than double by 2037. The extended partnership
with SITA comes as $500 million is invested in redeveloping the
airport precinct and represents a commitment to supporting future
growth, while continually improving passenger experiences.
Mark Allen, General Manager Technology,
Queensland Airports Limited, said, "Gold Coast Airport had been
one of Australia’s fastest-growing airports in the past decade.
Throughout this time, SITA has been a trusted partner, ensuring we
achieved our goals. SITA’s ability to deliver a smooth transition
to a common-use passenger processing system (CUPPS), with complete
flexibility to embrace individual carrier requirements, has been
particularly valuable."
Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA
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