Gold Coast Airport Extends Partnership with SITA to 2024

Fri, 22 Nov 2019

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Gold Coast Airport Extends Partnership with SITA to 2024

Gold Coast Airport has extended its partnership with global IT provider SITA for passenger and baggage technology until 2024.

Gold Coast Airport uses SITA AirportConnect Open, the common-use platform, together with self-service bag drop and check-in kiosks.

SITA’s 2019 Air Transport IT Insights reveals that investment in automating the passenger journey is providing a faster, more pleasant airport experience for staff and passengers. According to the report, airport CIOs are seeing strong returns on their technology investments with 68% recording a year-on-year improvement of up to 20% in passenger satisfaction levels, while 44% saw an increase in average passenger processing times.

Gold Coast Airport has extended its partnership with global IT provider SITA for passenger and baggage technology until 2024. Gold Coast Airport uses SITA AirportConnect Open, the common-use platform, together with self-service bag drop and check-in kiosks. Click to enlarge.

Jay Youlten, SITA Regional Director, North Asia, and Pacific, said, “Gold Coast Airport is a prime example of how investment in technology can increase operational efficiency and satisfaction among passengers. SITA has played a key role in supporting Gold Coast Airport's growth for many years, with not only the best-in-class technology, but also a team that truly understands and supports the airport’s ambitions. We are confident we’ll match the future demands of this airport, which is 100% dedicated to delivering an outstanding passenger experience.”

Gold Coast Airport welcomed almost 6.5 million passengers in FY2019, making it the fifth busiest international airport in Australia and sixth busiest overall. The airport’s passenger numbers have steadily risen in recent years and are expected to more than double by 2037. The extended partnership with SITA comes as $500 million is invested in redeveloping the airport precinct and represents a commitment to supporting future growth, while continually improving passenger experiences.

Mark Allen, General Manager Technology, Queensland Airports Limited, said, "Gold Coast Airport had been one of Australia’s fastest-growing airports in the past decade. Throughout this time, SITA has been a trusted partner, ensuring we achieved our goals. SITA’s ability to deliver a smooth transition to a common-use passenger processing system (CUPPS), with complete flexibility to embrace individual carrier requirements, has been particularly valuable."

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