FCM and Flight Centre Achieve NDC Level 4
Certification
FCM Travel Solutions and parent company Flight
Centre Travel Group have achieved NDC Level 4 certification by IATA, currently the highest level of
IATA’s NDC certification programme.
Level 4 NDC
certification confirms that FCM can provide ‘Full Offer and Order
Management’. This means that in addition to booking NDC airline
content, the company’s travel consultants can also support changes
in travellers NDC bookings and flight disruption - key
elements of servicing clients in the corporate sector.
Jason Toothman (pictured), Executive
General Manager – Global Air Distribution for Flight Centre Travel
Group, said, “We are excited to achieve Level 4 Certification
as a seller of NDC content. This is another significant milestone
on our NDC roadmap. We have been able to search and book NDC
content with selected partner airlines via our preferred
technology aggregators in each of the markets where FCM operates
for several months. However, the ongoing issue around implementing
NDC has been the ability to handle bookings which have been
disrupted – this applies not only to FCM, but any other TMC or
agency capable of making live NDC bookings. Disruption handling is
a key element of corporate travel management and is often time
critical; receiving a disruption notification, assessing the
suitability or proposed alternates and actioning subsequent
changes.”
Nicola Ping, FCM’s Manager Air Content &
Distribution EMEA, added, “There is still work to be done
industry-wide to ensure that NDC standards are completely business
travel ready. We have spent the best part of the past two years
focusing on our connectivity, travel content and NDC distribution
capabilities especially in terms of servicing FCM clients
effectively. We have also played a key role in leading
conversations and collaboration with technology providers,
airlines and IATA to ensure the benefits of NDC can be realised
not only for our customers, but the industry as a whole. The
industry ecosystem needs to continue to work together to ensure
progress, especially in the corporate environment. As NDC
discussion and adoption continues to gather pace around the globe,
FCM and Flight Centre intend to remain at the heart of this
industry transformation.”
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