Dortmund Airport to Enhance Operations with SITA’s AirportResource Manager

Dortmund Airport is to implement a new operations solution from SITA that will allow the airport to optimize the deployment of its 300-plus workforce, ensuring that employees are always in the right place at the right time.

Using SITA’s AirportResource Manager, the airport operator will streamline its operations through intelligent and proactive decision-making, leveraging tools for planning, staff rostering, real-time scheduling and management as well as reporting.

The technology also allows employees out in the field to access and update information using mobile devices as well as update in real time the statuses of their tasks. This should ultimately save costs and improve productivity across the airport operation.

Udo Mager, CEO of Dortmund Airport, said, “Airports are extremely dynamic environments and having the ability to have the right person in the right place is crucial to a smooth, friction-free operation, benefiting both our employees and passengers. SITA’s technology provides us with a clear picture of which tasks are assigned to which staff member and therefore management can quickly make decisions and respond to developments in the airport as they occur.”

Dortmund Airport has long turned to SITA to provide its technology needs. Over the past decade SITA has supported the regional airport with several technology solutions, including Common Use Terminal Equipment and Common Use Passenger Processing Systems used across the airport.

Dave Bakker, SITA President, Europe said, “Technology is central to cost-effective and efficient airport operations while helping to improve the overall passenger experience. This is clearly illustrated by the deployment of AirportResource Manager at Dortmund Airport which will streamline the workforce planning function, allowing the airport to maximize their resources through smart, real-time planning, saving costs, improving efficiency and enhancing the airport journey for passengers.” 

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