Singapore Airlines and TCS Launch Mobile Solution for Cabin Crew

Singapore Airlines and Tata Consultancy Services (TCS) have launched a tablet-based mobile application to help cabin crew to deliver more personalised customer service, and to automate and streamline inflight processes.

SIA is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board.

Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.

In addition to the accessing and updating of flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline.

Crew will also be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes.

“Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver an enriched customer experience,” said S Sukanya, VP and Global Head, Travel Transportation and Hospitality Unit, TCS. “Singapore Airlines is one of our most valuable and longstanding clients in the region and this partnership brings an industry-validated, ready-to-deploy solution to the airline industry.”