Over 800 Delegates in Seoul for ACI Asia-Pacific/World Annual General Assembly

Over 800 aviation representatives, government officials, business and academic leaders, and other top industry professionals are in Seoul this week for the ACI Asia-Pacific/World Annual General Assembly (26-28 May) to discuss the theme of Serving the customer and the community.

Over the two-day conference, delegates will hear from top airport and industry experts who will share their experience and knowledge through dynamic presentations and interactive panel discussions.

Jointly organized by ACI World and ACI Asia-Pacific, and hosted by Incheon Airport, the conference will gather aviation experts from all five ACI geographical regions to reach solutions on mastering the art of leadership; achieving customer service excellence; reaching a sustainable balance between economic regulation and airport investment; learning best practices and emerging trends in ensuring the continuity of service; and finding strategies to facilitate growth and maximize revenues from air cargo.

The event features an exhibition that will bring together airports, service providers and aviation-related businesses to showcase their latest infrastructure developments, technologies, products and services. In addition, the exhibition hall will team with educational workshops and special VIP events, providing networking and learning opportunities.

The social highlight occurs on the evening of Tuesday, 27 May with the Gala Dinner, which will feature special entertainment, as well as the Airport Service Quality (ASQ) awards and the Director General’s Roll of Excellence ceremonies.

Speakers and panelists at this year’s World Annual General Assembly include Dr. Olumuyiwa Benard Aliu, President of the Council, International Civil Aviation Organization; Declan Collier, Chief Executive Officer, London City Airport; Hong-Yeol Choi, Acting President & CEO, Incheon International Airport Corporation; Tan Sri Bashir, Managing Director, Malaysia Airports Holdings Berhad; Thomas Windmuller, Senior Vice President – Airport, Passenger and Cargo Services, International Air Transport Association; Kwang Soo Lee, CFO, Incheon International Airport Corporation; Jonathan Astill, Director International Affairs, NATS; Luc Partoune, Director General, Liège Airport; Mark Whitehead, Chief Executive, Hong Kong Air Cargo Terminals Limited; and many more.

“It is a sincere privilege for Incheon Airport to host the 2014 ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition in Seoul,” said Hong-Yeol Choi. “International air transport has experienced tremendous changes in recent years. This year’s event will present a clearer picture of these changes and may suggest better ways of mutual cooperation. We are confident that it will mark a solid step forward on our future co-operation and mutual growth.”

Patti Chau, Regional Director, ACI Asia-Pacific, said, “I am delighted to welcome delegates from all over the world to the 9th ACI Asia-Pacific/ World Annual General Assembly. This annual conference is an established event dedicated to addressing emerging and challenging topics in airport business. The industry has evolved in recent years, Asia Pacific is now the region with the highest growth potential. Airports in the region are facing the challenge of managing growth, yet maintaining a high level of customer service. The theme for this year’s event—‘Serving the customer and the community’—is particularly appropriate as airports work to find new ways of competing on a global scale.”

Incheon Airport serviced over 41 million passengers in 2013.