Singapore’s Changi Airport has equipped more
than 450 check-in counters and 111 boarding gates with SITA
AirportConnect Open.
Under the new system, airlines across three
terminals at Changi Airport have migrated to this new platform,
which supports both agent-assisted and self-service passenger
processing.
SITA’s
Airport iValidate
technology, which is part of SITA’s wider business intelligence
and passenger flow management solution at Changi, automatically
verifies passengers’ paper and mobile bar-coded boarding passes to
better facilitate the flow of passengers through airport security.
Ilya Gutlin, SITA President, Asia Pacific, said,
“The Changi Experience is legendary. Not only does the airport
provide exceptionally high levels of service quality, it is also a
visionary airport which embraces new technology to improve the passenger experience. Changi trusted us with a challenging
five-month migration to SITA’s technology across the airport, and
I’m proud to say that our combined teams delivered on time. Now
that our common-use and self-service systems are in place, we have
a platform for future innovations in passenger processing, mobile
technology and many other areas.”
SITA has enjoyed
a presence in Singapore, which serves as the company’s Asia
Pacific headquarters, since 1968. Home to one of SITA’s two Global
Command Centers, Singapore provides mission-critical technology,
communications and support for the entire air transport community,
including air traffic control, border agencies, airlines and
ground handlers.
Changi Airport is regarded by many travellers as the ‘World’s Best Airport’,
and it often wins numerous prestigious awards labeling it as such.
It is the world’s seventh
busiest airport in terms of international traffic. A major hub in
Asia, it serves more than 100 airlines flying to more than 250
cities in about 60 countries and territories worldwide. In 2012,
Changi Airport handled more than 51 million passenger movements,
an annual record. A flight takes off or lands at Changi roughly
once every 100 seconds. Changi Airport is the world’s most awarded airport with more than 420 accolades received since it opened in
1981.
SITA,
Singapore,
Changi
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