Travel Expert Enhances Service with Amadeus Solutions

Travel Expert Limited, a Hong Kong-based retail travel network, has implemented Amadeus’ suite of solutions across more than 60 retail sites in Hong Kong.

The implementation is one of the largest ever for a global distribution system (GDS) in Hong Kong.

Mr. Alfred Kam, Chief Operating Officer, Travel Expert Limited, said, “Amadeus has been instrumental in our business transformation that will lead to improvements in work flow and business efficiencies. If every second saved is contributed to customer service improvement, we will improve our bottom line while satisfying our customers and ensuring repeat business time and again.”

Travel Expert will use several Amadeus solutions to form part of its Point-of-Sale system.

Air Fare Search – with the help of Amadeus All Fares, Travel Expert can find air fares according to the specific needs of customers and access multiple sources to ensure the best options.

Amadeus Quality Control - allows Travel Expert to set and implement rules on any element of the booking process which enables staff in every location to offer consistent service quality throughout the entire Travel Expert retail network.

In case of an emergency, Amadeus OneClick helps Travel Expert quickly obtain traveller information from a central, online portal. Travel Expert can then communicate with customers while they are travelling instantly via the portal to deliver important information.

“Amadeus has shared global insights executed through a strong local team which has ultimately allowed us to build a truly unique Point-of-Sale system that will make a huge difference to our everyday business. We are excited to be working with Amadeus in the market and value their input,” said Mr. Kam.