Moscow Domodedovo Airport First in Russia to Install WorldTracer Kiosks

Travel News Asia Latest Travel News Podcasts Videos Tuesday, 17 December 2013

Moscow Domodedovo Airport has become the first in Russia and the CIS to install self-service WorldTracer Kiosks.

Provided by air transport IT and telecoms specialist SITA, the kiosks enable passengers to report delayed bags without having to wait in line for an agent.

Passengers simply scan the bag receipt barcode on a kiosk located in the arrivals area to file a missing bag report.

The kiosks are linked to WorldTracer, the global tracing system for mishandled baggage which matches found bags with lost bag reports.

SITAs industry-leading Baggage Report, which reports the industrys bag-handling performance, showed this year that the number of mishandled bags globally has dropped 44.5% over the past six years. In 2012, the industry mishandled only 8.83 bags per 1,000 passengers.

Domodedovo Airport Director, Igor Borisov, said, The system of self-registration of lost baggage is an important element of the program for service development. Innovations like WorldTracer kiosks allow us not only to maintain the leading position, but also to ensure faster development of the airport.

SITA has provided its world-leading IT and telecoms solutions to Domodedovo Airport for more than 20 years. As well as WorldTracer Kiosks, SITA provides Domodedovo with its BagMessage and BagManager products which ensure that outbound bags are processed quickly and efficiently so that they can be loaded on the correct departing flights.

Domodedovo was also one of the early adopters of SITA self-service check-in kiosks.

Dmitry Krasnov, Vice President Russia and CIS, SITA, said, Domodedovos implementation of more self-service technology is an important step in the airports development to improve the passenger experience. IATAs ambition is for airports and airlines to give passengers as much control over their journey as possible and Domodedovo is at the forefront of these exciting developments.

Moscow Domodedovo Airport has more passengers than any other airport in Russia and across Eastern Europe. Since 2010 it has been consistently ranked as the best airport in Eastern Europe by Skytrax. The airport plays host to 83 airlines, flying to 239 destinations across the world.

Russia, SITA, Moscow

Subscribe to our Travel Industry News RSS Feed Travel Industry News RSS Feed from To do that in Outlook, right-click the RSS Feeds folder, select Add a New RSS Feed, enter the URL of our RSS Feed which is: and click Add. The feed can also be used to add the headlines to your website or channel via a customisable applet. Have questions? Please read our Travel News FAQ. Thank you.

Copyright © 1997-2024