Amadeus Launches Mobile Access for Travel Agents

Travel News Asia Latest Travel News Podcasts Videos Thursday, 8 November 2012

Amadeus has launched Mobile Access, a browser-based mobile device reservation solution to help travel agents in Asia Pacific address the needs of travellers 24x7.

Powered by Resbird Technologies, India, a member of the Amadeus Partner Network, Mobile Access is the smartphone and tablet version of Amadeus Selling Platform.

Amadeus Mobile Access helps travel agents address the immediate needs of travellers remotely via a familiar user interface, on a tablet or smartphone. This helps them stay on top of customer needs without work accumulating back in the office, or relying on other staff members to complete traveller requests.

Mobile Access gives access to a range of travel content, from fare quotes and bookings, PNR creation, modification & cancellation through to ticketing and sales reports across air, car and hotels.

As mobile devices infiltrate the travel ecosystem, consumer expectations for immediate travel-related mobile services have heightened. If technology shapes consumer behaviour, then right now, its all about using mobile devices to research, book or amend travel plans on the fly, said David Brett, President Amadeus Asia Pacific. Increasingly, travel agents are also less deskbound but still need to manage their workload efficiently to provide good customer service and avoid a backlog of fulfillment. Amadeus role is to identify these trends and innovate to support our travel agency customers. Its with this in mind that we worked with Resbird Technologies, India to develop Mobile Access to give travel agents all the benefits of the familiar Amadeus Selling Platform on a mobile device.

Amadeus Mobile Access also allows agents to react quickly to crisis situations in the travel industry, for example in cases of extreme weather. By being connected via a mobile device, travel agents can conveniently modify a customers booking at the touch of a screen from wherever they may be.

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