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LAN Updating Sales and Check-In System This Weekend; Some Services Unavailable

Travel News Asia Latest Travel News Podcasts Videos Friday, 7 September 2012
 

LAN Airlines sales and check-in system will be undergoing a comprehensive update this weekend, 8 and 9 September 2012.

As the process entails a global software transition at all points of sale including airports, travel agencies, sales offices, and LAN.com, some of the services and sales channels that LAN passengers normally use will be temporarily unavailable including online check-in, flight purchase, upgrade to a higher class using coupons; LANPASS reward redemption and booking changes and payment services.

To help avoid unnecessary inconvenience passengers are being encouraged to take a few preventative measures:

- Be at the airport at the time indicated on your boarding pass, 4 hours before your flight.

- Take a printed copy of your boarding pass to the airport. Otherwise, you should make sure you have a copy of your sales receipt, the details of your ticket or your booking code with you.

- Comodoro, Premium Silver and Premium LANPASS members should have their Elite membership card with them.

For Passengers Travelling Between 8 and 9 September 2012

- Passengers who want to apply for an upgrade using coupons to a higher class should do so through LAN.com. If this is not possible, they should apply directly at the airport when they arrive there on the day of their flight.

For Passengers Travelling on 10 September 2012

- Passengers should only check-in through LAN.com and apply for cabin upgrade from 9 September at 01:00am onwards, not before.

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