Schiphol Enhances Customer Service for Chinese Travellers

Travel News Asia Latest Travel News Podcasts Videos Thursday, 5 January 2012

From early January 2012 Amsterdam Airport Schiphol will enhance its welcome to Chinese passengers with a Chinese version of the "Schiphol app".

The app can be downloaded by both iPhones and Android telephones and offers passenger information about product offers, flights, public transport, baggage and medical services. The maps of the departure lounges after Passport Control have also been translated into Mandarin.

To welcome Chinese passengers a special showroom has been set up where Chinese passengers can obtain tourist information and product offers. The digital screens in the terminal will also show information in Chinese, while staff in the terminal who speak Mandarin can be identified by the "I speak Mandarin button" they will be wearing. Chinese passengers will also be offered free internet access.

The app was developed jointly with Aroports de Paris and will also be offered to Chinese passengers at Paris Charles de Gaulle from January 2012.

Otto Ambagtsheer, Director of the Business Area Consumers at Amsterdam Airport Schiphol, said, "We developed the app jointly with Charles de Gaulle Airport and are the first airports in Europe to address Chinese passengers in their own language using an app. By means of this app and indeed our entire campaign, we aim to offer the growing numbers of Chinese passengers a warm welcome and wish them a pleasant arrival at Schiphol."

In mid-January an innovative version of the app will become available that can translate the airport signs directly into Mandarin via smartphone cameras.

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