IATA Establishes Training Partnership with Etihad Airways

The IATA Training and Development Institute and Etihad Airways have partnered to develop some of the required human capital the aviation industry needs in the Middle East region.

The training partnership will commence with the implementation of the Airline Customer Service program and will extend afterwards to other fields in aviation, cargo, travel and tourism.

The partnership will also aim at upgrading the leadership competencies of various industry resources by introducing the IATA-Harvard Leadership & Management training program in collaboration with Harvard Business School Publishing.

Tony Tyler, IATA’s Director General and CEO, said, “The United Arab Emirates is expecting to handle 86.6 million international passengers by 2015, an 8.5% average annual growth. If that materializes, in 2015 it will handle nearly 30 million more passengers than in 2010. Skills and knowledge will be critical to support this extraordinary growth.”

“We are delighted to be involved in this partnership as there is no more important resource for any organization than its people,” said Etihad Airways President and Chief Executive Officer, James Hogan. “This joint initiative should help provide access to opportunity as we build a talent pool across all facets of the aviation industry, and provide a career path for appropriately trained professionals.”

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