ACI Airport Service Quality Awards 2010

ACI Asia Pacific has announced the winners of the annual Airport Service Quality (ASQ) awards for 2010, which recognize the commitment of airports worldwide to customer service excellence.

ACI Asia Pacific Regional Director Maggie Kwok said, “It is another outstanding year for Asia Pacific as the top five airports are all from the region. I must extend my congratulations to Incheon International Airport, South Korea, which has once again been bestowed the top customer service award, Best Airport Worldwide. The second to the fifth places of this world category, same as last year, all go to Asia Pacific gateways i.e. Singapore Changi Airport (2nd), Hong Kong International Airport (3rd), Beijing Capital International Airport (4th) and Shanghai Pudong International Airport (5th) respectively. I must congratulate all winning airports for being able to continue to lead the way when it comes to customer service excellence.”

 In the airport size categories, Hong Kong International Airport won the best airport award for “over 40 million passengers category”. Other winners are Incheon International Airport (25 – 40 million passengers), Gimpo International Airport (15-25 million passengers) and Hyderabad International Airport (5-15 million passengers).

ACI Asia Pacific also unveiled the winners of the regional categories. The top honors for Asia Pacific go to the same airports winning the Best Airport Worldwide while Dubai International Airport is the top performing airport in the Middle East, followed by Abu Dhabi International Airport, Ben Gurion International Airport (Tel Aviv), Doha International Airport and King Fahd International Airport (Damman) garnering the second to the fifth places for 2010.

Kwok said, “There is no doubt that airports in the region continue to lead the highest standards of the customer service excellence. With the fast rebound of passenger traffic in the world, Asia Pacific airports once again showcase their reputable service culture and commitment to challenge the exceptional service standards they set forth for the airports around the world. We applaud the continued success of these airport leaders in the region.”

“It is also very encouraging to see Dubai International Airport and Shanghai Hongqiao are among the winners of Best Improvement awards. It is a recognition given to these airports for their effort, in the opinion of the passengers, made to improve customer service in the last year. To meet the ever increasing demand of the passengers, airports are committed to making endless progress in customer service and benchmarking with the world standards as they move ahead,” Kwok added.

The awards presentation ceremony for the 2010 winners will take place on 7 April 2011 at the 6th ACI Asia Pacific Regional Assembly and Conference in New Delhi, India.

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