Maybourne Hotel Group Renews Contract with Pegasus Solutions

Travel News Asia Latest Travel News Podcasts Videos Tuesday, 14 June 2011

Maybourne Hotel Group has extended its Global Commission Processing Services agreement with Pegasus Solutions for another two years for all three of its five-star London properties, including the historic Claridges in Mayfair, the restored Connaught in Mayfair Village, and The Berkeley in Knightsbridge.

Our agency relationships are a cornerstone of our success in the competitive high-end London marketplace, said Stephen Alden, chief executive officer of Maybourne Hotel Group. By looking after the agencies with Pegasus, we have developed a reputation as a commission-friendly hotel group that cares about its customers agencies and guests alike.

Maybourne is also an existing customer of Pegasus next generation central reservation system (CRS) RezView.

While were always enthused to welcome a new customer to one of our product or service lines, it may actually be more rewarding to welcome the returning customer who has realized tangible results working with Pegasus, said Mike Kistner, chief executive officer of Pegasus Solutions. For Maybourne, those results were faster processing resulting in increased customer satisfaction, and the reliability of a trustworthy partner offering local support.

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