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Asiana Airlines signs MoU for Amadeus Alta solution

Travel News Asia Latest Travel News Podcasts Videos Monday, 8 March 2010

Asiana Airlines and Amadeus have signed a Memorandum of Understanding under which Asiana will set the timelines for their assessment and planning for the future implementation of the Amadeus Alta Customer Management System (CMS). Once implemented, the Alta solution will manage all reservation, inventory and departure control processes for Asiana, delivering a fully integrated Customer Management System.

Kwang Hee Ryu, Executive Vice President Asiana Airlines Commercial Passenger, said, Asiana prides itself in providing the highest levels of customer service during the travel experience, from booking and check-in, through to our inflight and post-flight services. As a Star Alliance member, adopting the complete Alta solution is a logical decision to guarantee we maintain our competitive edge while also having a positive impact on our bottom line. The automation of inventory control, check-in and departure will allow us to deploy our resources in more value-added areas.

More than 90 airlines have chosen to adopt the full Amadeus Alta CMS solution, of which 13 are Star Alliance member carriers, including Lufthansa and Singapore Airlines.

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