CWT Explores Outsourcing with Amadeus

Carlson Wagonlit Travel (CWT), a global leader specializing in business travel management, has signed a memorandum of understanding to explore the outsourcing of some of its mid and back-office transaction technologies to Amadeus. The two also recently signed a new long-term global GDS agreement reinforcing both companies’ longstanding relationship.

“Outsourcing certain elements of our mid and back-office technology to Amadeus would free up our internal resources to focus on more value-added services that drive client satisfaction. Instead of reinventing the technology wheel every time there’s a change that impacts the travel community as a whole, we would rely on Amadeus to develop what is needed,” said CWT’s Andrew Winterton, President, Suppliers, Products & Technology. “Furthermore, we would continuously convey our clients’ specific needs to Amadeus to ensure their technology meets the highest-level of customer service requirements. We see this as a win-win opportunity, offering greater operational efficiency and flexibility for CWT and added value for our clients.”

Philippe Chérèque, Executive Vice President, Commercial, for Amadeus, added, “CWT’s exploration of outsourcing reflects their commitment to focus on what matters most to their clients, namely productivity and smart travel management solutions. It also shows the increasingly important role Amadeus has as a technology provider to the travel industry. We look forward to the possibility of working with CWT on this initiative.”

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