Lufthansa Pilots to Strike 22 - 25 February 2010

The Vereinigung Cockpit (VC) union has called on Lufthansa pilots to participate in a four-day walkout from 22 to 25 February.

As a response, Lufthansa has set up a free number - 0800 / 8 50 60 70 - for customers to call and obtain information about their flight bookings (re-bookings/cancellations). Information about ongoing flight operations can also be acquired under “Arrival and Departure” at lufthansa.com. For customers in Singapore, the customer hotline is +65 6245 5600 and will be open between 05:00 and 19:00 daily.

Passengers already booked on a Lufthansa flight in the period from 22 to 25 February 2010 can rebook once free of charge on another Lufthansa flight, if they wish to change their travel plans – provided their ticket was issued before 18 February 2010, the new travel date is before 31 March 2010 and there is no change in their departure and arrival destination.

Should the purpose of a journey become null and void because of a flight cancellation, passengers can annul their flight booking free of charge.

Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights have to be cancelled. For that purpose, they must exchange their electronic ticket (etix) for a travel voucher at a Lufthansa automatic check-in terminal. Alternatively, customers can buy a train ticket for the route for which their flight ticket was valid. The train ticket can then be submitted with the flight ticket to Lufthansa for a refund.

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