Garuda Indonesia Enhances Service for Premium Passengers Departing Singapore

Travel News Asia Latest Travel News Podcasts Videos Wednesday, 12 May 2010

[HD video below] Indonesias national carrier, Garuda Indonesia has launched a VIP service for Executive Class passengers and Garuda Frequent Flyer Platinum members travelling from Singapore.

This experience starts even before one boards the aircraft. Upon arrival at the luxurious JetQuay CIP terminal located next to Changi International Airport, each passenger will be met by a personal concierge who will handle check-in, immigration and baggage clearances while they relax in the spacious lounge which boasts a full service business centre with Wi-Fi enabled PCs, a self-service bistro and a mini gym. Passengers will then be transported via a dedicated buggy to the boarding gate in the main terminals when the flight is ready to depart.

While airlines across the region and beyond are scaling back on their business class products, Garuda Indonesia is actually investing heavily in service enhancements to capture the premium passenger market, said Iswandi Said, Senior General Manager Area Asia, Europe & Middle East, Garuda Indonesia. Business and premium passengers are becoming more sophisticated and discerning in their travel preferences. Garuda Indonesia is constantly looking to develop innovative services and products to ensure that we stay ahead in this highly competitive industry.

Passengers travelling from Singapore will fly onboard Garuda Indonesias new Boeing 737-800 Next Generation aircraft. The aircraft features Garuda Indonesias new signature interior, with individual touch-screen LCD TVs with Video on Demand (VOD) entertainment systems offering 25 feature films and 25 audio tracks. Executive Class passengers will also enjoy table service during meal times as they savour authentic Indonesian cuisine such as the mini Nasi Tumpeng.

For travellers heading to Jakarta, there will be dedicated immigration counters for Executive Class passengers to fast-track their immigration clearances. Soekarno-Hatta International Airport The same service is also available for passengers departing from Jakarta and in cities such as Hong Kong, Kuala Lumpur and Bangkok.

One of Garudas New NG Boeing 737-800s @ Singapore Airshow 2010

At the Singapore Airshow 2010, ASIA Travel spoke to Captain Mahendra Wedha Ilavi about the airlines new NG Boeing 737-800. In the brief interview he talks of the benefits it offers passengers, as well as what it is like to pilot. He also discusses which commercial passenger plane he would most like to pilot and why.

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