United Airlines Employees Deliver Strong November On-Time Performance

United Airlines closed out a record-breaking November 2009 with the best on-time performance since reporting to the Department of Transportation began in October 1987. United also tied its best day for arrival performance on 28 November, when more than 96% of flights were on-time.

More than 91% of United’s flights were on-time in November, earning the company a first-place finish for the month.

“Our performance improvement is a credit to all of our people,” said John Tague, president of United Airlines. “We set out this year with a focus on the fundamentals of running a good airline, and these efforts have paid off as we have consistently improved the service we are providing our customers.”

United launched its Arrival: 14 cash incentive program in January. For every month that the company finishes first among its network peers, employees earn a $100 payout. If the company finishes second or achieves its internal goal, employees earn $65.

Each of United’s 40,000 front-line employees will have earned $725 through November for a total payout of $28.5 million.

For purposes of the employee cash incentive program, United considers Delta and Northwest one carrier.

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