Eurostar Scraps One Charge; Launches Another

Eurostar has scrapped its £5 booking fee for all ticket reservations made through its UK-based call centre.

The removal of the charge will enable travellers to make journey enquiries by telephone and complete their reservations at the same price as booking via the Eurostar website.

However, in a move that is sure to displease customers that enjoy the ease and benefits associated with using their preferred credit cards, the company has started charging for each credit card transaction.

Eurostar is now charging £3 per credit card transaction for all bookings by phone and on the internet. Eurostar says that the charge will offset most of the costs levied on it by the credit card companies. All bookings by debit card still remain free.

Nick Mercer, Commercial Director, Eurostar said, “We’re scrapping the fee for booking through our British call centre in order to give travellers even better value and service. The costs levied by credit card companies are out of our control and we are having to pass these on, but we want travellers to have the choice of avoiding extra charges and thus all debit card bookings will remain free.”

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