International Hotel Brands Implement Amadeus’ Spa Management Solution

Amadeus has implemented its solution for spa management operations, the Reservation Assistant, for over 30 hotels across Asia Pacific, including Centara, Four Seasons, Hyatt International, Mövenpick, and Swissotel.

Developed by TAC Informationstechnologie GmbH, the Reservation Assistant equips hoteliers with a comprehensive set of tools, including reservation management, package administration, therapist allocation and individual guest care and management services, in one seamless solution. The system is installed with a simple interface and rich features, including 100% scalability and an integration option with a hotel’s main Property Management System (PMS).

Spas are an increasingly essential element for hotels, particularly in the prestige and boutique sector. Once considered a mere differentiator, spas are now seen as a necessity for many classes of travellers. On average, hotels with an emphasis on spa and wellness can see these services account for approximately 25% of their annual revenue. This was not the case just five years ago. Subsequently, hotelier demand for effective spa management solutions has risen sharply in recent years as well.

“Operational management tools have been gaining significance as properties are looking to upgrade their management spa systems to lower operating costs, while increasing efficiency and guest satisfaction. Few other sectors must meet the exacting standards of flawless customer service that our spa and hospitality partners strive for. With guest satisfaction being wholly inherent to the product offering, the Reservation Assistant provides a critical set of tools to meet the challenges of this rapidly expanding market,” said Bruno des Fontaines, Vice President, Hospitality Business Group, Amadeus Asia Pacific.

David Good, Vice President of Operations at Centara Hotels & Resorts, added, “The Reservation Assistant has an impressive track record for enhancing the guest experience. As customer satisfaction is central to everything we do, we’re excited to implement the solution at our spas around South East Asia. We believe Reservation Assistant will set the standard for all of our spa locations, and we look  forward to continue working with Amadeus in the months to come.”

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