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Galileo to Implement New Automated Service Fee Solution with ATPCO

Travel News Asia Wednesday, 5 April 2006

Galileo International has successfully implemented a new automated service fee solution in accordance with the Airline Tariff Publishing Companys (ATPCO) new industry standards. With this enhancement, Galileos customers are able to benefit from more timely and accurate application of airline service fees, known in the industry as YQ/YR fees. Used by airlines to apply fuel and insurance surcharges, this data was previously sent directly to the GDS on an ad-hoc basis and relied on manual intervention to make it available to the end user.

The new process allows airlines to code their service fee structure directly with ATPCO. This information is received in an automated format along with the daily fares and rules transmissions, and is automatically updated in the Galileo 360 Fares database. This automation allows airlines to have greater control of their displayed fees, and gives travel agents greater confidence that any fare and associated fees they see, are exactly as the airline intended.

Galileo is also updating its Fare Guarantee Policy, effective 1 May 2006, to include a new component, which means that the YQ/YR surcharge costs agents see at the time they issue the ticket will be the final costs they pay, subject to the specific terms of the new policy. This change applies to tickets issued from 12th January 2006, meaning travel agents no longer face the problem of retrospective invoices (ADMs) for YQ/YR surcharge increases made after the ticket has been issued.

Since the introduction of Galileos 360 Fares solution we have seen a considerable improvement in our fare content from Galileo, said John Priestly, Manager, Special Fares Unit, Carlson Wagonlit Travel. Within the first few weeks of the new ATPCO process being introduced, there was a significant improvement in the accuracy of the service fee data available, with a reduction in the number of fare discrepancy claims by the airlines.

See other recent news regarding: Cendant, GDS, Galileo

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