JAL International expands E-ticketing Services to incorporate British Airways connection flights

From June 13, Japan Airlines customers will be able to use JAL international e-tickets for greater convenience on journeys between Japan and Europe. Passengers traveling on JAL international routes via Heathrow using either British Airways (BA) operated JAL code share flights, or BA connection flight services will be able to purchase one simple easy-to-use e-ticket for the whole of their routing. 

Previously the departure date, flight number and other data were printed on paper tickets provided to the passenger in advance of travel. This is now gradually being replaced by the paperless e-ticket. By inputting the same data in JAL’s computer system, customers need only to provide their e-ticket details, sent by e-mail (.pdf) or fax, at the airport check-in counter to receive their boarding pass. As the customer’s copy of an e-ticket can be reissued easily and free of charge, reservations and the purchase of an e-ticket can be made via JAL’s Website by 14:00 the day before the flight. This is helpful for customers who have to make urgent trips and avoids the inconvenience of lost tickets. E-tickets can also be purchased at a travel agent.

JAL operates a twice-daily service between Tokyo (Narita) and London (Heathrow) and a daily service between Osaka (Kansai) and London (Heathrow). Passengers can connect via Heathrow to and from Hamburg and Stuttgart in Germany using daily JAL code share services operated by BA. Other European destinations are served by using one of BA’s numerous connection services.

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