Mutiara wins two Tourism Malaysia Awards

Two Mutiara Hotels & Resorts were recently recognised at the Tourism Malaysia Awards 2003 - 2004 with Mutiara Kuala Lumpur and Mutiara Taman Negara both winning awards for excellence in hotel services. Mutiara Kuala Lumpur was recognised as Malaysia's Best Five-Star City Hotel and Mutiara Taman Negara Resort won the same award for Malaysia's Best Three-Star Hotel.

The prestigious Malaysia Tourism Awards were first introduced in 1987 by the Ministry of Culture, Arts and Tourism through Tourism Malaysia as a tribute to individuals and organisations who have contributed to the development of excellence in Malaysia's tourism industry. 

The recipients from each category are chosen for their excellence in service and tireless efforts in promoting Malaysia's tourism industry within their respective fields.

The "Excellence in Hotel Services Award" recognises hotels which offer quality and excellent services to their guests. The judging criteria for this award includes all facets of hotel operations such as overall efficiency, courtesy, ambience, value-for-money, reservations, reception and guest relations, telephone operations, bell services, laundry, house-keeping, security, food and beverages, interior decoration, uniforms, cleanliness and maintenance.

Mr. Zain Puteh, Managing Director of Pernas Hotel Chain, the operators of all six Mutiara Hotels and Resorts in Malaysia said: "We celebrate this significant event as we have worked very hard to win these awards and it is truly a great credit to the Mutiara team who contributed so much to winning these two awards."

Mr. Puteh continued: "The Mutiara brand brings to the travelling public a collection of truly Malaysian owned and operated hotels and resorts with touches that clearly identify each property. All properties feature international design and standards combined with generous Malaysian hospitality."

He added: "We are excited about the Mutiara Kuala Lumpur, our new flagship property, winning this award. Prior to our recent RM100 million renovation we set about to establish what we hoped to be the finest hotel in the country."

"For some time now, Mutiara Hotels and Resorts have been building upon their successes, raising standards and generally fine-tuning their operations. This is an ongoing process and with our flagship property, the Mutiara Kuala Lumpur we set about to re-define hospitality standards in the city. Winning the award means that we have successfully done this and, within just twelve months of re-opening the property," concluded Mr. Puteh.