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Starting today,
KLM's self-service check-in machines and baggage drop-off points
at Amsterdam Airport Schiphol will double in number. Check-in counters rows 11 and 12, located in Departure Hall 2, have now been replaced by
twenty new self-service check-in machines and twelve new baggage drop-off points. As a result of this expansion, 50% of KLM Royal Dutch
Airlines' check-in capacity is now self-service.
Average self-service usage in the Netherlands amounts to about
30%, this is expected to grow to 50% in the
next half-year.
As of today, passengers carrying an electronic ticket can check in on the
Internet a minimum of 30 hours prior to departure. They can also choose their own seat and print out their own boarding passes. Passengers who
have not checked in by Internet or who are carrying conventional paper tickets can also check themselves in using the self-service check-in
machines.
If they only have carry-on luggage, passengers who have checked in can
proceed directly to their gates. Passengers with baggage for the hold must
first hand it in at a baggage drop-off point before continuing on. Staff will
check their travel documents quickly at the drop-off point while their baggage is being processed.
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