Hertz UAE launches 24/7 Car Hire Call Centre

Hertz UAE has launched a 24-hour, seven days a week call centre, the first of its kind for a car rental company in the UAE.

Accessible via the toll-free 800 4345, the new call centre will be on hand to take reservations for new customers and to deal with requests for repairs and maintenance, emergency assistance and general enquiries from existing customers.

The new call centre will be overseen by new manager, Vanessa Holt, who joins Hertz UAE from the call centre of a leading building society in the UK.

“Our business has been growing at a phenomenal rate with our fleet more than doubling over the last two years due to growing demand for short term rentals and leasing. To keep pace with this demand our support team has also grown and adding a dedicated call centre is a natural step in ensuring Hertz UAE continues to deliver outstanding levels of service and care to its customers,” said Bob Farrow, general manager, Hertz UAE.

Hertz UAE now has 12 car rental branches throughout the country. In Dubai, Hertz UAE has branches on the Airport Road, at the Sheraton Towers, at Dubai International Airport, at Jebel Ali Free Zone, the Toyota service centre in Ramoul, and at the Trading Enterprises service centre in Ramoul.

In Abu Dhabi, Hertz branches are at Abu Dhabi International Airport, on Al Falah Street, while in Sharjah, there are branches at both the Toyota and Honda service centres.

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