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Star
Alliance has
appointed ICLP (International Customer Loyalty Programmes) as its CRM and Loyalty agency and HTW (Harrison Troughton
Wunderman) as its Loyalty direct marketing agency.
The role of loyalty for the Star Alliance network across the 15 member carriers is to enhance the customer proposition for its most
valuable customers.
The Star Alliance network has been active in developing key marketplaces promoting the alliance with various loyalty acquisition
campaigns which most recently included a Status Match campaign in the UK.
“Loyalty programmes are a decisive factor for which airline or alliance international travellers choose. Hence, Star Alliance selected
ICLP UK based on its proven strengths in moving the traditional loyalty programmes model into a modern and dynamic customer
relationship strategy combined with their understanding of our industry and truly global coverage,” said Louise McKenven, Vice
President – Loyalty & Marketing, Star Alliance. “Moreover, with HTW running the creative side of the business, we now have one
agency in charge of our marketing communication requirements.”
ICLP UK will focus its activities on the CRM and loyalty strategies and solutions, which will support Star Alliance’s continuing goal
as the leading global airline alliance for the high value international traveller. ICLP UK will be tasked with enhancing the Star
Alliance customer loyalty proposition.
Mignon Buckingham EAME Director ICLP said: “We are delighted to have been appointed and to be involved in such prestigious
global CRM and Loyalty initiatives. Star Alliance and ICLP share the same vision; that it is imperative to gain a detailed consumer
insight and through realistic segmentation consistently deliver relevant and timely propositions to its customers and thereby
enhance profits.”
HTW will be in charge of implementing the strategy on the creative side of the business, in other word conceptualising, designing
and producing the communication strategy and pieces for the customer.
Martin Troughton, Managing Partner of HTW said: "This is a genuine vote of confidence for the agency. Star Alliance has for
several years been one of our most important clients. By expanding our brand communication remit to include loyalty we will for
the first time be able to develop truly integrated activity and continue to help them establish themselves as market leaders on a
global scale".
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