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Abacus-connected travel agents in Singapore and Thailand can issue electronic
tickets (e-tickets) on all British Airways flights from today.
British Airways is one of the 15 carriers worldwide to implement electronic
ticketing with Abacus, a move that will enable them to better take advantage of the
growing demand for travel within the Asia Pacific region and deliver fast and
convenient ticketing for customers.
''More than 54 per cent of our customers currently benefit by using e-tickets and
we aim to roll out this service on all our routes by the end of 2004 to respond to
this growing customer demand," said Ted Moss from British Airways.
"Abacus' leading presence in Asia-Pacific will enable us to connect with a
substantial travel population that is growing at an exponential rate. We are
confident that this partnership will increase our turnover while improving the
overall experience of our customers," Ted Moss said.
Rogelio
Sarreal, Vice President and Head of Associated Sales at Abacus, said travellers in the region were becoming more sophisticated and have embraced
new technologies such as e-ticketing.
"Abacus introduced this service to our travel agents in Singapore in 2001 and
since then has expanded it to 15 carriers in practically all of our markets across
the region," said Mr Sarreal.
"We were one of the first GDSs to offer this facility to travellers and agents in the
region. We have implemented e-ticketing for British Airways flights first in Hong
Kong and Australia and we plan to work together with British Airways to offer this
service in all their Asia-Pacific markets," Mr Sarreal said. |
