IBM and Amadeus e-Travel to build and run New Lufthansa Online Portal

IBM and e-Travel, the e-commerce business unit of Amadeus, have been chosen by Lufthansa to build and run its new generation Internet portal.

Under the terms of this agreement, IBM will supply the consulting, solution development, maintenance and hosting operations. Amadeus will provide and operate the overall booking and faring solution. Together the two companies will provide the infrastructure, middleware and network technologies for the entire project.

“The airline will be able to react quickly to market demand at any time, thanks to the built-in flexibility enabled by the new portal,” says Dr. Matthias Förster, Global Relationship Partner at IBM Business Consulting Services.

Ian Wheeler, Vice President, Marketing and Managing Director of e-Travel, said “We look forward to working jointly with IBM to provide improved online technology to Lufthansa and their customers. Currently adopted by over 60 airlines, including bmi, Qantas and Air Canada, our proven application service provider (ASP) self-service solutions, including Planitgo Flex Pricer technology allows airlines to improve their conversion and yield levels. Thanks to e-Travel servicing technology, customers are able to rebook online, freeing up call centres and putting the customer in control.”