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Kuwait
Airways has become the latest airline to sign up with
Mercator, the Emirates Group IT division.
The carrier has selected two of Mercator’s most well-tried airline solutions
-- its twin reservations and check-in systems MARS and MACS.
MARS, Mercator’s Airline Reservation System, will upgrade Kuwait Airways’
customer service significantly and cut reservations costs. It also provides
booking management, schedule and seat inventory control, fare formulation
and ticketing.
In addition, Kuwait Airways has chosen Mercator’s MACS Airport Control
System, to check in passengers swiftly and efficiently, manage pre-take-off
baggage handling and streamline its whole range of airport procedures, improving productivity.
Customers will be able to make their reservations right up to the moment
their flight closes, and choose their seats when they book.
Ahmed Al Zibin, Kuwait Airways’ Chairman, said: “We’re committed to giving
our travellers the best and most convenient service in the skies, and by
using MARS and MACS we expect to see big improvements, transforming the way
we deal with our customers and providing firm foundations for our future
success.”
The Automated Systems Company (ASC), a Kuwaiti IT company, acted as
Mercator’s marketing partner, facilitating the business relationship with
Kuwait Airways and providing valuable local expertise.
Kuwait Airways’ scheduled passenger and cargo services have been in
operation for almost 50 years. Today the airline flies to 40-plus cities in
Europe, Africa, Middle East, Asia and America, and more than 2.3 million
people travelled with it last year.
Joshua Koshy, Mercator’s Senior Vice President - IT, said, “We’re delighted
to welcome Kuwait Airways to the Mercator family. Implementation has started
already, and passengers should soon start to see the benefits.”
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