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More than 75 percent of 367 patrons of a restaurant
in New York said they would be
willing to dine during off-peak hours in exchange for discounted prices, according
to a research paper produced by Cornell Hotel School Professor Alex Susskind
and published in a recent issue of the Cornell Hotel and Restaurant Administration
Quarterly.
Two of every three respondents even said that they would be able and willing to
change their dining time to earn such an incentive.
“Study results suggest that restaurant managers who do not take reservations
may want to consider using incentives to increase business during off-peak
hours,” Susskind said. “That strategy could result in both increased revenue and
a more satisfied customer base, one that no longer must endure long waits for a
table.”
Respondents completed questionnaires while queued up for dinner at this
popular, casual-dining restaurant, which does not take reservations.
Other key findings:
- Respondents under age 30 were more likely than older respondents to accept
price-related incentives to change their dining time.
- Patrons planning to spend an above-average amount (respondents who planned
to spend over $40 per person were most interested) and those dining for a special
occasion looked favorably on special service or product offerings as enticements
to change dining times.
- Patrons not willing to wait a long time for a table showed interest in discounted
menus. Overall, respondents gave 30 minutes as the median length of time they
would be willing to wait for a table, with a mean just under 39 minutes. However,
the maximum waiting time for busy periods at this restaurant stretches to over an
hour.
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